Refund policy

Our policy lasts 2 days maximum. If 2 days have gone by since you received your order, unfortunately we can't offer you a refund or exchange. but always you can contact our friendly team for help at etreuae@gmail.com . 

To be eligible for a return or exchange, your item must be unused , unopened and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at etreuae@gmail.com. [ kindly make sure you send us an email with full details of the defective items and the issue, with your order details , note after 48 hours we cannot accept any requests, and be patient for the replay so we can star an investigation .] if you were outside the UAE and If your shipment is damaged or missing, please notify our customer service department as soon as possible and file a claim to the shipping company and kindly loop ETREUAE@GMAIL.COM to follow up .
 
To complete your return or exchange , we require a receipt or proof of purchase. [ we require to send us an email massage through the same email address that you place your order with. if you cannot send the return application with the same email dont worry just contact our team with all the information and the issue and they will help you. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at etreuae@gmail.com.


  - Gift cards are non-returnable items.


 - Missing items if you received a package with missing items immediately contact us weather you were inside or outside the UAE with full details so we can start an investigation to help you .